In modern era of resolution oriented work environment, there is a demand for well talented and analytical thinking professionals who can find solutions to corporate assignments in quick and effective ways. Sorry to hear you have fallen victim to these sharks, For what its worth I wouldn’t let them near the roof again, instead I would get an independent surveyor to supply a report on the entire job then I would take legal action – those photos you have taken are very damning and you have been extremely patient, they however are taking the piss out of you.
We have had nothing but trouble, we have had them out three times, from signing the contract in January 2010, up to date, August the 29th 2010, our roof is defaced because , of the crap coating that was painted on our roof, we didn’t actually get the work started until march 2010, as the weather was bad in the beginning of 2010 we live in South Shields Tyne and Wear, we have taken pictures of our roof, and forward them on to Aqua shield and head office and the finance company.
Anybody care to share a telephone number for this company in glasgow ive been trying to phone them for days and can’t get through on the 0800 number on the website, I got mine done in November just before the snow fall and i now have 2 leaks in my roof, i got mine on finance and have been paying Â£100 a month for something that clearly hasn’t worked.
I get through to them and they tell me they will call me back but never do so i have decided to speak to the finance company as advised… i am waiting on a form to come out from them i have been advised they can penalize Aquashield for everday they fail to attend to my problem, on that basis it could be a costly exercise as its been 28 days almost.
Well, I wrote a letter to the finance company (hitachi) and complained which under the consumer act i can hold the finance company equally responsible, after a week i got a call from aquashield saying they wanted to come out and rectify the problems i had, next day a guy showed up and replaced a few tiles replaced some felt and then re-coated my roof, it hasn’t rained since so i have no idea if it worked or not but im keeping my fingers crossed.